Unfortunately, we are not able to refund your deposit, as stated at the time of booking.  The deposit is used to secure accommodation and goes towards on-going operational costs.  The majority of accommodations are not able to accept cancellations, only postponements. We sincerely hope that you don’t cancel, but fully understand that postponement may not be an option.  If this is the case and you have insurance, your losses may well be covered. We are happy to provide any information needed by the insurance company.  We are able to keep your deposit as a credit note for future bookings, as detailed above.

Like many other countries in the world, it is difficult to know the exact numbers of Covid-19 in Tanzania. Testing is not widely available for Tanzanians and the Government has been inconsistent in its reporting.

The most recent Travel Advisory from the Tanzanian Government was released on 24th December 2021 and important information is reflected here:

• All travellers are required to fill in an online travellers’ surveillance form available at http://afyamsafiri.moh.go.tz for mainland Tanzania and http://healthtravelznz.mohz.go.tz for Zanzibar within 24 hours before arrival in the United Republic of Tanzania

• All travellers, whether foreigners or returning residents will be required to present a negative Covid-19 certificate with QR code for verification upon arrival.  The only accepted test is RT-PCR or NAAT using a sample tested within 96 hours before ARRIVAL to Tanzania.  The test should be done at a nationally approved laboratory.

• All travellers arriving from countries experiencing variants of concern /variants of interest, highest number of COVID-19 cases based on WHO epidemiological updates or those who have travelled through those countries in the last 14 days regardless of route taken shall be subjected to Rapid Tests at Points of Entry at their own cost (Mainland Tanzania U$D 10  / Zanzibar U$D 25).

You can come on safari any time.

For many of our clients, you will be rescheduling a safari that had already been booked. We offered to do this free of charge; using the deposit towards your new booking.  It is important to note that whilst every effort will be made to replicate your itinerary and accommodations, it is possible that some places may not have availability on your chosen travel dates, or may not have re-opened after the pandemic.  If this is the case, we will book you accommodation of a similar standard and location.  We will, of course, consult with you every step of the way if there need to be any changes

Yes (please see information above)

This is normally required. Please check to see if the airline you are travelling with, or the country you are returning to, requires it. We strongly advise contacting the relevant authorities before you travel. It is possible to get a Covid-19 PCR test in Arusha, Dar es Salaam, Zanzibar, Karatu, Ngorongoro & Serengeti.  It takes approximately 24-48 hours to get your result and costs are approximately U$D 50-100 per person, depending on where you get tested.  If your home country or airline requires you to have a Covid-19 test, please tell your Tour Consultant and s/he will advise you on the best way to plan this into your itinerary. Some countries now require Rapid Tests which can be done at the International Airports, but you will need to arrive 4 hours before your scheduled departure time.

If you need to isolate for any period of time, we will help you to find a suitable hotel which is within your budget and will manage all communication with the hotel staff. If you receive a positive RT-PCR test whilst in Tanzania, the official time needed before you can re-test is 7 days from the date you receive your test results.  Some airlines / destination countries are now accepting negative Rapid Antigen Test Certificates for boarding / entry.  If this applies to you (please check carefully), you may be able to leave as soon as you get a negative Rapid Test result.